Return and Refund Policy
Thank you for shopping with us! We hope you are pleased with your purchase. If for any reason you are not completely satisfied, we offer a straightforward return and refund process.
1. Returns
- Eligibility: Items are eligible for return within [5] days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and with all original tags and packaging.
- Exclusions: The following items are non-returnable: [e.g., personalized items, perishable goods, sale items].
- How to Return: To initiate a return, please contact our customer service team at [03128008192] with your order number and reason for return. We will provide you with instructions on how to return your item.
2. Refunds
- Processing Time: Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method used at the time of purchase within [4] business days.
- Shipping Costs: Original shipping costs are non-refundable. If the return is due to an error on our part (e.g., wrong item sent, defective product), we will cover the return shipping cost.
- Refund Amount: Refunds will be for the purchase price of the item.
3. Damaged or Defective Items
- Report Issues: If you receive a damaged or defective item, please contact us within [2] days of delivery. We will provide a replacement or refund based on your preference.
5. Contact Us
For any questions or concerns regarding our return and refund policy, please reach out to our customer service team at [03128008192].